Shipping policy

Shipping Policy

Thank you for shopping with Shenanigans!

Order processing

Orders are processed within 1-3 business days, Monday through Friday, excluding holidays. Orders placed after 4pm or on weekends and holidays begin processing on the next business day.

Once your order has shipped, you’ll receive an email with tracking information.

Shipping rates and delivery estimates

Shipping rates are calculated and displayed at checkout based on your location, order size, and selected shipping method.

Estimated delivery times begin after your order has been processed:

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery times.

Tracking information

Tracking information is emailed once your order ships. Please allow 24–48 hours for tracking updates to appear.

Incorrect or incomplete addresses

Please review your shipping address carefully before completing your order. If an order is returned to us because of an incorrect or incomplete address, we’ll contact you about available reshipping options. Additional shipping charges may apply.

Lost, stolen, or damaged packages

If your tracking information shows that a package was delivered but you can’t find it, please check with household members, neighbors, and your local carrier first.

If your package arrives damaged or appears to be lost in transit, contact us at info@shenaniganstoys.net within 7 days of the expected delivery date. Please include your order number and, if applicable, photos of the damaged packaging and item.

Contact us

If you have questions about your order or our shipping policy, contact us at: info@shenaniganstoys.net